An attempt to understand complexity in a government digital transformation project

Digital transformation projects will become one of the dominating tools for mastering digital in governments. Studies show that such are complex undertakings and increasingly difficult to manage. The purpose paper is provide a better understanding factors cause complexity government projects. authors use an in-depth case study approach investigate ongoing project. results indicate this project rooted dynamic relationships between multiple dimensions organization, technologies, innovation. conclude when organizational structuring, introduction new technology, efforts innovate create added value citizens businesses operate tandem, pervasive associated with delivering becomes